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This Refund Policy explains how refund requests are handled for Art Therapy Continuing Education Academy (ATCEA) courses, digital products, and downloadable materials.
Digital Course Policy
ATCEA courses and downloadable materials are digital educational products. Because access may be granted immediately after purchase, refunds may be limited once course access has been provided.
Refund Window
Unless a specific course page states otherwise, refund requests may be submitted within 7 days of purchase, provided the course has not been substantially accessed, completed, downloaded, or used to receive a certificate.
When Refunds May Not Be Available
Refunds may not be available if:
- The course has been substantially accessed
- Course materials have been downloaded
- A certificate has been issued
- The refund request is made after the refund window
- The participant violated course access or intellectual property policies
- The purchase was part of a clearly marked non-refundable offer
Possible Exceptions
ATCEA may consider exceptions for:
- Duplicate purchases
- Technical access issues that ATCEA cannot reasonably resolve
- Accidental purchases reported promptly
- Special circumstances reviewed on a case-by-case basis
How to Request a Refund
To request a refund, email ATCEA at:
[insert contact email]
Please include:
- Your name
- Email used for purchase
- Course or product title
- Date of purchase
- Reason for the request
Refund Processing
Approved refunds will generally be processed to the original payment method when possible. Processing times may vary depending on the payment processor or financial institution.
Contact
For refund questions, contact ATCEA at:
info@arttherapyce.com